We collect and use personal data only as it might be needed for us or instructed by you to deliver you our products, services, websites applications. Your personal data includes information such as:
- Email address
- Site details
- Other data collected that could directly or indirectly identify you.
We collect these information so that we can provide the best possible experience when you utilize our services. Most of our data is collected directly from you when you:
- create an account or purchase any of our Services;
- request assistance from our customer support team;
- complete contact forms or request newsletters or other information from us
leave feedback/comments, participate in surveys, or participate any other information that may require you entering your details.
Information Usage 👀
- We may use the information we collect for certain purposes, including the following:
- Maintain and provide our Site, products, and services
- Fulfil the purpose for which you provide it
- Personalize your experience
- Improve our Site, products and services
- Develop new products and services
- Process transactions
- Improve security
- Detect and prevent fraud
- Protect our and our visitors’ safety
- Analyze and monitor activity on our Site
- Comply with our obligations
- Exercise our rights
- Enforce our contracts
Information Sharing 🤝
We may share your information in certain circumstances, including the following:
With Service Providers and Vendors: We may retain other companies and individuals to perform services for us, and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). In doing so, we may share information with these Providers and/or these Providers may collect and process your information. Examples of Providers include data analysis firms (e.g. Google Analytics), customer service and support providers, payment processors, and internet service companies. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Compliance & Protecting Rights: In certain situations, GetUptimize may be required to disclose personally identifiable information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personally identifiable information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. GetUptimize may be required to disclose personally identifiable information for compliance with applicable laws.
To Members of the Corporate Family: GetUptimize may disclose your information to our parent company, other affiliates, and their agents and employees.
Consent: We may also disclose your personal information to any other third party with your prior consent.
Cookies & Other Tools
Within our Site and app, we and our partners, and/or analytics or service providers use technologies such as cookies, tags and scripts to analyze trends, administer the Site, track visitors’ movements around the Site or app usage to gather demographic information about our visitor base as a whole. We may receive reports based on the use of these technologies by these companies on an individual or aggregated basis.
As is true of most websites and apps, we gather certain information automatically and store it in log files. This information may include Google page speed, uptime status, security status, domain info as well as other information relating to your site. We use this information gathered about your Site to provide you with information about your site, improve your site, diagnose problems with your site, and make your site safe. We also gather broad demographic information from this data to help us improve our service and make your experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
We also use tracking technologies such as: CI codes (click tracking) and ISC (source tracking). We report this data back to our GetUptimize web services. These results are not shared with any third parties and are used solely for deciding when to retire SDKs/OS versions and to identify characteristics of major visitors so that we may optimize our applications and services for those visitor types.
Supplementation of Information ✅
In order to provide certain services to you, we may on occasion supplement the information you submit to us with information from third party sources (e.g., information from our strategic partners, service providers, or other Service providers). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
The security of your personally identifiable information is important to us. We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once it is received. Even though we take precautions to protect information, no security measures can be 100% secure, and we cannot guarantee the security of your information. If you have any questions about the security of your personally identifiable information, you can contact us at firstname.lastname@example.org
Do Not Track Disclosures 😔
Do Not Track (“DNT”) is a privacy preference that visitors can set in their web browsers. When a visitor turns on DNT, the browser sends a message to websites requesting that they don’t track the visitor. Currently, there is no standardized way to respond to such signals, and we do not respond to such signals at this time. For information about DNT, visit www.allaboutdnt.org
Data Retention 📝
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Visitor Consent 📝
If you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, GetUptimze will treat that portion of the information as non-confidential and nonproprietary and, except as otherwise expressed in this Policy, GetUptimze assumes no obligation to protect such information from disclosure. To request removal of such personally identifiable information, contact us at email@example.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.
Third Party Sites 📝
Upon request, we will provide you with a copy of your account data (EU customers only), or information about whether we hold, or process on behalf of a third party, any of your personally identifiable information. To request this information please contact us at firstname.lastname@example.org.
You may also correct or request deletion of your personally identifiable information by contacting us at email@example.com. We will respond to these requests within a reasonable timeframe.
Our Site, products, and services are not directed to children, and we do not knowingly collect personally identifiable information from children under 13. If you believe that a child under the age of 13 has given us personally identifiable information, please contact us at firstname.lastname@example.org.
We may update this Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Data Protection Authority 📝
If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK’s Information Commissioner’s Office, as noted below:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
Phone: 0303 123 1113